These terms apply to all bookings of boat trips run by Atlantic Waves, a brand of Atlantic Yacht Charter S.L., whether you book on boattriptenerife.com, by phone, WhatsApp or email. By completing a booking you accept these terms.
1. Who we are
- Company: Atlantic Yacht Charter S.L.
- CIF: B13977053
- Registered office: Calle Marujita Díaz 22, 29620 Torremolinos (Málaga), España
- Departure point: Puerto Colón marina, Costa Adeje, Tenerife
- Email: order@boattriptenerife.com
- Phone and WhatsApp: +34 610 816 122
Official complaint forms of the Government of the Canary Islands are available on request.
2. Booking and confirmation
- Choose the trip, date, departure time and number of guests, and fill in the booking form. Please check your details before you confirm: after confirmation they cannot be changed online — write to us instead.
- Your booking is confirmed once you have paid and received our confirmation by email, immediately or within 24 hours at the latest.
- Show your confirmation (on your phone is fine) when you board.
- If we cannot run the trip on the date and time you chose, we will offer you another date or trip. If none suits you, you get a full refund.
3. Prices and payment
- Prices are in euros and include IGIC (the Canary Islands tax). What is included is listed on each trip page; tips and anything not listed are not included.
- Shared trips are priced per person. Private trips are priced per yacht, for up to 11 guests.
- You pay the full price or a 50% deposit online by card or PayPal when you book. The remaining balance is paid before the trip starts.
- We do not charge card fees. If you pay in a currency other than the euro, your bank may charge a conversion fee.
- We never see or store your card details: payments are processed securely by our payment providers.
- Discount codes must be entered when you book and cannot be combined unless stated otherwise.
4. Cancellation by you
To cancel, send your booking number, name and trip date to order@boattriptenerife.com or by WhatsApp to +34 610 816 122. Times are counted before departure, Tenerife local time.
| When you cancel | Refund |
|---|---|
| 5 days or more before departure | 100% of the amount paid |
| Less than 5 days and at least 48 hours before | 50% of the amount paid |
| Less than 48 hours before, or no-show | No refund |
Refunds are made within 24–48 hours to the payment method you used, and we confirm them by email, WhatsApp or phone. Card refunds can take 5–7 working days to appear in your account, and up to 30 days with some foreign cards. PayPal refunds arrive within 24 hours.
5. Changes to your booking
To change the date, time or number of guests, write to us with your booking number. We will do our best to help, subject to availability.
6. Weather and cancellation by us
Safety comes first, and the skipper decides whether a trip can go ahead. If we cancel because of the weather, sea conditions or any other reason that makes the trip unsafe or impossible, you choose another date or a 100% refund. No other compensation applies.
For safety the skipper may change the route or shorten a stop without this counting as a cancellation. Whales and dolphins are wild animals: sightings are very likely, but they cannot be guaranteed.
7. On the day
- Please arrive 15 minutes before departure; the pontoon number is in your confirmation. The yacht leaves on time, and arriving after departure counts as a no-show.
- Children must be accompanied by an adult. Please tell us about reduced mobility or health conditions when you book, so we can plan your trip.
- Follow the skipper’s safety instructions at all times. The skipper may refuse boarding to anyone under the influence of alcohol or drugs, or whose behaviour puts others at risk.
- Guide dogs and other animals cannot come on board.
8. Liability
Our yachts are run by licensed skippers. We are not responsible for loss of or damage to personal belongings on board unless it is caused by our fault.
9. Applicable law and disputes
These terms are governed by Spanish law. If you have a complaint, please write to us first — we answer quickly. Disputes are submitted to the courts of the customer’s place of residence; if you live outside Spain, to the courts of our registered office, without prejudice to your rights as a consumer under mandatory law.
10. Changes to these terms
We may update these terms. The version published on this page when you booked applies to your booking. If any clause is found invalid, the rest remain in force.