This is a short summary of our cancellation rules. The full rules are in our terms and conditions.
If you cancel
Send your booking number, name and trip date to order@boattriptenerife.com or by WhatsApp to +34 610 816 122. Times are counted before departure, Tenerife local time.
| When you cancel | Refund |
|---|---|
| 5 days or more before departure | 100% of the amount paid |
| Less than 5 days and at least 48 hours before | 50% of the amount paid |
| Less than 48 hours before, or no-show | No refund |
If we cancel
If the skipper cancels because of the weather, sea conditions or any other reason that makes the trip unsafe or impossible, you choose another date or a 100% refund.
How refunds are paid
Refunds are made within 24–48 hours to the payment method you used. Card refunds can take 5–7 working days to appear in your account, and up to 30 days with some foreign cards. PayPal refunds arrive within 24 hours.